How do I set up a kiosk?

This article details how to unpack, setup, and perform maintenance on the Qtrac Kiosk

1. Kiosk Unpacking
   
   Note: The kiosk depicted in the images below may not match your exact kiosk, but the procedures described here to unpack it will apply to yours. Follow these steps to unpack your kiosk.
   
   Step 1: Cut straps and remove cover. Tear tray of pallet.
   
   Step 2: Cut plastic tie and remove keys from power cord.
   
   Step 3: Unlock and open door.
   
   Step 4: Unscrew and remove the (2) wing nuts and w (2) washers at the bottom of the unit. Push the (2) bolts down until they fall to the floor.
   
   Step 5: Grab kiosk body and walk kiosk over front edge of pallet until kiosk can be tilted forward and leading edge of base makes contact with floor. Hold kiosk in tilted position and slide pallet rearward until it is clear.
   
   
   
2. Place The Kiosk and Power It On
   
   
   1. Place the kiosk at the desired location
      
      
   2. Unlock the lower compartment and remove the panel.
      
      
   3. A computer and electrical power strip are in the lower compartment.
      
      
   4. Connect an ethernet cable (not provided) to the computer, thread it through
      the opening that the AC power cord comes out and plug it onto a nearby
      data port for an internet connection.
      
      
   5. Plug the AC power cord into a nearby outlet. Be sure cord is out of the way
      and does not present a tripping hazard.
      
      
   6. The unit should power-up at this point. If not, the access panel will need to
      be opened and the computer power button activated inside the kiosk.
      
      
   7. After the computer starts up, Windows will load, and the kiosk menu will
      appear if a success connection is made to the internet.
      
      
3. Install Paper into the Printer (Disregard this section if no printer in kiosk)
   
   
   1. Unlock the rear door of the kiosk with keys.
      
      
   2. Locate the printer roll from the kiosk cabinet and install into the printer as shown in Figure 2 below.
      
      
      
      
   3. Once the paper is properly loaded, close all access panels.
      
      
      
   4. On the touchscreen, navigate the menus to select a service and enter the required information. A ticket will be printed in the final step of the check-in process.
      
      
      
      
4. Maintenance
   
   
   1. Cleaning The Monitor (only as needed)
      1. The monitor screen can be cleaned with a mild soapy solution applied with
         a damp cloth.
      2. DO NOT use strong solvents (ammonia for example) to avoid damaging the
         screen.
      3. DO NOT use a paper-based cloth (paper towel for example) to avoid
         scratching the screen.
      4. DO NOT use a very wet (saturated) cloth to avoid getting liquid seeping into
         the internal monitor components.
      5. DO NOT apply water directly to monitor to avoid getting liquid seeping into
         the internal monitor components.
      6. Apply cleaning solution to cloth.
      7. Clean perimeter of monitor first and work towards the center. Be sure to
         remove all debris at the center.
      8. Press lightly against the monitor surface to avoid cracking the screen or
         breaking internal components.
         
         
   2. Cleaning The Kiosk Cabinet (only as needed)
      1. The kiosk cabinet can be wiped down with a mild soapy solution applied
         with a damp cloth.
      2. DO NOT use strong solvents (ammonia for example) to avoid damaging
         printed surfaces.
      3. DO NOT use a paper-based cloth (paper towel for example) to avoid
         scratching printed surfaces.
      4. DO NOT use a very wet (saturated) cloth to avoid getting liquid seeping into
         the electronic components.
         
         
5. Troubleshooting
   
   
   1. Kiosk Or Touchscreen Does Not Turn On
      1. Check to see if power cord is properly plugged into outlet.
      2. Check to see that all components are properly plugged into power strip.
      3. Check to see that computer is turned on.
      4. Check to see that monitor video cable is connected to monitor and to
         computer.
      5. Check to see that outlet is functioning properly.
         
         
   2. Printed Tickets Not Coming Out
      1. Check to see that there is paper in the printer (amber LED on printer
         indicates when paper is empty).
      2. Check to see if there is a paper jam and clear it (red LED on printer
         indicates a paper jam).
      3. Check to see that printer is connected to power and to the computer (green
         LED indicates printer is powered).
         
         
         
         
   3. Printed Tickets Blank
      1. Check to see if paper roll was installed upside-down.
         
         
   4. System Not Responding
      1. Power the computer off and then back on to reset.