How to troubleshoot a kiosk?

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Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.

Based on your questions in the chat, it looks like you are trying to troubleshoot a kiosk.

In order to accomplish this, please follow these steps: 

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This article details various troubleshooting steps for a Qtrac kiosk:

Kiosk Or Touchscreen Does Not Turn On

1. 1. 1. Check to see if power cord is properly plugged into outlet.
      2. Check to see that all components are properly plugged into power strip.
      3. Check to see that computer is turned on.
      4. Check to see that monitor video cable is connected to monitor and to
         computer.
      5. Check to see that outlet is functioning properly.

Printed Tickets Not Coming Out

1. 1. 1. 1. Check to see that there is paper in the printer (amber LED on printer
            indicates when paper is empty).
         2. Check to see if there is a paper jam and clear it (red LED on printer
            indicates a paper jam).
         3. Check to see that printer is connected to power and to the computer (green
            LED indicates printer is powered).
            
            

Printed Tickets Blank

1. 1. 1. Check to see if paper roll was installed upside-down.
         
         

System Not Responding

1. 1. 1. Power the computer off and then back on to reset.