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"How to configure" topics

Detailed instructions how to configure Qtrac system

How to Configure Place Customer On Hold
Place Customers on Hold is designed to bring greater flexibility and con...
Jason Siu Jason Siu
How to Configure a Question for Button List
Designed to enhance both usability and visual appeal, the Button List is...
Jason Siu Jason Siu
How to Configure Appointment Check-In Availability During Offline Hours
This new enhancement is designed to support organizations that accept ap...
Jason Siu Jason Siu
How to Configure Expired and Abandoned Pages for Mobile Interface
This feature helps clearly communicate to customers when they are no lon...
Jason Siu Jason Siu
How to Configure Hyperlinks to Slider Images
With this new feature, associates can now attach clickable URLs to any i...
Jason Siu Jason Siu
How to Configure Tooltips and Descriptions
Tooltips and Descriptions are designed to give your team more ways to gu...
Jason Siu Jason Siu
Dynamic Variables
Dynamic variables act as placeholders that automatically update with rel...
Mike B Mike B
How do I add new location hours?
Welcome to the Qtrac Knowledge Base! This article is designed to help yo...
Mike B Mike B
How do I add a new user?
Thank you for visiting our Qtrac Knowledge Base. We hope this article pr...
Gabriel Rosales Gabriel Rosales
How do I activate Book Queued Customers Feature
Hello, Thank you for visiting our Qtrac Knowledge Base library. We hope ...
Jason Siu Jason Siu
How to enable Windows Notifications for Qtrac In-App Notifications
Thank you for visiting the Qtrac Knowledge Base.This guide will show you...
Jason Siu Jason Siu
How to Activate / Enable Qtrac Notifications in our Qtrac Configuration
Hello, Thank you for visiting our Qtrac Knowledge Base library. We hope ...
Jason Siu Jason Siu
How to activate and create new or edit Priority Rules?
Hello, Thank you for visiting our Qtrac Knowledge Base library. We hope ...
Alek Alek
How to use Columns per Queue on Qtrac Monitor
Thank you for visiting our Qtrac Knowledge Base library. We hope the bel...
Alek Alek
How to edit or remove an existing Service Outcomes?
Hello, Thank you for visiting our Qtrac Knowledge Base library. We hope ...
Alek Alek
How to assign Service Outcomes to specific Service?
Hello, Thank you for visiting our Qtrac Knowledge Base library. We hope ...
Alek Alek
How to create Service Outcomes?
Hello, Thank you for visiting our Qtrac Knowledge Base library. We hope ...
Alek Alek
How do I set up custom service hours?
Welcome to the Qtrac Knowledge Base. This article will guide you through...
Mike B Mike B
How to Change Queue View Settings?
Thank you for visiting the Qtrac Knowledge Base. Need to customize your ...
Alek Alek
How to enable Mobile Sound Alerts?
You are able to use Mobile Sound Alerts that will help the end users of ...
Alek Alek
Most commonly used Data Fields and Time Frames in Insights
We will go over creating a report with the most commonly used data field...
John Lockwood John Lockwood
How to Set Data Field Style in Insights
Data field styles allow you to create custom labels and apply formatting...
Jason Siu Jason Siu
How to Organize the Order of Data Fields in Insights
As you add data fields to your report, you’ll want to reorganize how you...
Jason Siu Jason Siu
How to Add an Aggregated Data Field in Insights
An aggregated Data Field allows you to view your data fields by a calcul...
Jason Siu Jason Siu
How to Set a Data Field as a Group in Insights
Setting a Data Field as a group allows you to view your tickets by group...
Jason Siu Jason Siu
How to Add Sorting to a Data Field in Insights
Sorting a Data Field allows you to organize your data alphabetically asc...
Jason Siu Jason Siu
How to rename columns for Exported Insights
Click on the Insights tab and select the report you want to access via c...
John Lockwood John Lockwood
How do I troubleshoot a Qtrac Media Player?
This article details how to perform troubleshooting steps on a Qtrac med...
Mike B Mike B
How do I set up a kiosk?
Hello, Thank you for visiting our Qtrac Knowledge Base library. We hope ...
Gabriel Rosales Gabriel Rosales
How to troubleshoot a kiosk?
Hello, Thank you for visiting our Qtrac Knowledge Base library. We hope ...
Gabriel Rosales Gabriel Rosales