How to Configure Place Customer On Hold
Place Customers on Hold is designed to bring greater flexibility and con...
How to Configure a Question for Button List
Designed to enhance both usability and visual appeal, the Button List is...
How to Configure Appointment Check-In Availability During Offline Hours
This new enhancement is designed to support organizations that accept ap...
How to Configure Expired and Abandoned Pages for Mobile Interface
This feature helps clearly communicate to customers when they are no lon...
How to Configure Hyperlinks to Slider Images
With this new feature, associates can now attach clickable URLs to any i...
How to Configure Tooltips and Descriptions
Tooltips and Descriptions are designed to give your team more ways to gu...
Dynamic Variables
Dynamic variables act as placeholders that automatically update with rel...
How do I add new location hours?
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How do I add a new user?
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How do I activate Book Queued Customers Feature
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How to enable Windows Notifications for Qtrac In-App Notifications
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How to Activate / Enable Qtrac Notifications in our Qtrac Configuration
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How to activate and create new or edit Priority Rules?
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How to use Columns per Queue on Qtrac Monitor
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How to edit or remove an existing Service Outcomes?
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How to assign Service Outcomes to specific Service?
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How to create Service Outcomes?
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How do I set up custom service hours?
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How to Change Queue View Settings?
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How to enable Mobile Sound Alerts?
You are able to use Mobile Sound Alerts that will help the end users of ...
Most commonly used Data Fields and Time Frames in Insights
We will go over creating a report with the most commonly used data field...
How to Set Data Field Style in Insights
Data field styles allow you to create custom labels and apply formatting...
How to Organize the Order of Data Fields in Insights
As you add data fields to your report, you’ll want to reorganize how you...
How to Add an Aggregated Data Field in Insights
An aggregated Data Field allows you to view your data fields by a calcul...
How to Set a Data Field as a Group in Insights
Setting a Data Field as a group allows you to view your tickets by group...
How to Add Sorting to a Data Field in Insights
Sorting a Data Field allows you to organize your data alphabetically asc...
How to rename columns for Exported Insights
Click on the Insights tab and select the report you want to access via c...
How do I troubleshoot a Qtrac Media Player?
This article details how to perform troubleshooting steps on a Qtrac med...
How do I set up a kiosk?
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How to troubleshoot a kiosk?
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