How to Configure Associate Interface Language at the Company Level

Hi team!
Based on your inquiry you are looking to learn of how to Configure Associate Interface Language at the company level. Before we guide you on this it is important to know that this feature sets the pool of languages available to your organization and the company-wide default interface language for the Homepage, Queue, and Snapshot screens. This is the foundation that Location and Associate-level overrides pull from.

Permissions Required

Company Admin access to Company Settings

Step-by-Step

1. Go to Company Settings  by navigating to Manage -> Company
   
2. Once you are inside the Company Settings locate the Agent Default Interface Languages dropdown:
   
3. Choose one language from the list you just selected in Interface Languages. This becomes the default shown to every Associate, unless overridden at the Location or Associate level.
4. Save your changes by clicking Update.

Best Practices / Notes

• Only Spanish Language is available at the moment, other than English. 
• This setting affects only the Homepage, Queue, and Snapshot screens and it does not change other areas of Qtrac.
• If you operate multiple locations that need different default languages, continue to How to Configure Associate Interface Language at the Location Level.

If you still have any questions about this feature, please feel free to get in touch with our Qtrac Support Team.