How to Configure Associate Interface Language at the Location Level

Hi team!
Based on your inquiry you are looking to learn of how to Configure Associate Interface Language at the Location level. Before we guide you on this it is important to know that this feature sets the pool of languages available to your organization and the company-wide default interface language for the Homepage, Queue, and Snapshot screens. 

This specific option overrides the company-wide default interface language for a specific location. All Associates who log into that location will see the Homepage, Queue, and Snapshot screens in the location's chosen language, instead of the company default, unless an individual Associate has their own override set. This is very useful for companies and institutions that have US and non-US based locations.

Permissions Required

Location Admin access (or Company Admin).

Step-by-Step

1. Go to Location Settings for the location you want to configure by navigating to Manager -> Locations and then click edit on the Location:
   
    
2. Locate the Agent Default Interface Language field. and choose a language from the list:
   
3. Save your changes by clicking Update.

Best Practices / Notes

• This is especially useful for international companies where some locations operate primarily in Spanish (e.g., Latin America) while others operate in English or another language, you don't need separate company accounts to support both.
• If a location doesn't set a Default Interface Language, Associates at that location will simply see the company-wide default.
• Location-level settings override the company default but are themselves overridden by any Associate-level setting, see How to Configure Associate Interface Language at the Associate Level.

If you still have any questions about this feature, please feel free to get in touch with our Qtrac Support Team.