How to Configure Associate Interface Language at the Associate Level

Hi team!
Based on your inquiry you are looking to learn of how to Configure Associate Interface Language at the Location level. Before we guide you on this it is important to know that this feature sets the pool of languages available to your organization and the company-wide default interface language for the Homepage, Queue, and Snapshot screens. 

This specific option sets the interface language for one specific Associate, regardless of what's configured at the company or location level. This is the most specific setting and always takes priority.

Permissions Required

Comapny Admin with User managment permissions

Step-by-Step

1. Go to the Associate's user profile by navigating to: Permisions-> Users

2. Once you are in the Users section find the user you would like to update and click edit:

   

3. Once you ara inside the User Settings Locate the Agent Interface language dropdown and select the desigered language:
   
4. Save your changes by clicking the Update button

Best Practices / Notes

• Use this when an individual Associate needs a different language than their location's default, for example, a manager based in the U.S. who is temporarily overseeing a Latin America location set to Spanish, but who does not speak Spanish. Setting their Associate-level language to English ensures their Homepage, Queue, and Snapshot screens always display in English, no matter which location they log into.
• Associate-level language always wins: Qtrac checks the Associate setting first, then Location, then Company default.
• Leave this field blank for any Associate who should simply follow their location's (or company's) default language.

If you still have any questions about this feature, please feel free to get in touch with our Qtrac Support Team.