Qtrac Release Notes

Version 1.0 Release Notes

November 1, 2021

• Advanced business rules engine to provide a uniquely tailored experience for both customers and employees, ranging from queue routing and queue positioning to customer notifications and employee alerts.
• Easy to use drag-and-drop designers provide for ultimate flexibility when designing customer-facing screens.
• Real time analytics based on service expectations to pinpoint problems instantaneously and make effective business decisions.
• Advanced Homepage configuration, allowing Administrators to decide exactly what is important for their Users to see first and foremost.
• Easy to use configuration capabilities to allow Administrators to handle Company changes themselves confidently.
• Integrations with various third parties to allow for an even better User experience, such as a live Chatbot that recommends articles and videos to the User.