Version 6.0.260504 Release notes
May 4, 2026
New Features/Enhancements:
- Introducing Service Guides: structured guidance displayed to associates during live service to standardize best practices and reduce missed steps.
- New version of Insights featuring charts, pivot tables, lightweight dashboards, and custom date filters
- Added the ability to save Insights reports and dashboards directly into Queue tabs for easy access
- New architecture for Insights, leading to major performance improvements
- New disclaimer option can be added to the Phone field, with customizable messaging and links
- Ability to configure the queue to automatically call the next customer after a defined time threshold
- Improved Help Center chat widget for more seamless support directly within the app
- New integration capabilities to access and remove specific customer information from Qtrac
- Enhanced required fields to be able to decide whether required for only the customers, only the associates, both, or neither
- Improved the responsiveness in the Queue to ensure it can be displayed on tablets and smaller devices
- Added the customer check-in date/time as a default field to the associate serving window in the Queue
- Improvement to Wait/Call time calculations in Insights
- Ability to duplicate Queue Views and use with the Publish to Templates feature
- Added the ability to automatically remove a customer from the queue as an action to advanced rules
- Extended the Queue search functionality to the serving window
- Ability to see Customer Properties from within the Customer Profile window in the Queue and Insights
- Various enhancements to integration rules within advanced rules such as using a key for authentication, ability to update multiple variables in a single call, and additional dynamic variables available for use
Various Bug Fixes
Version 5.3.260304 Release notes
March 4, 2026
New Features/Enhancements:
Ad manager support on the mobile interface through Google Ad Manager
Organization overhaul and tagging capabilities for Advanced Rules
Enhancements for Routing Rules to better support complex routing integrations
Support for a future date field where only future dates are possible to enter
Support added for Iterable as a new email gateway
Various new dynamic variables available for utilization in integrations
Added the ability to capture Service Outcomes after transferring service
Various visual enhancements to the Appointment Calendar page for Associates
Improved logic and performance for Qtrac’s Appointment Connect APIs
Various Bug Fixes
Version 5.2.251124 Release notes
November 24 2025
New Features/Enhancements:
New Features/Enhancements:
- Support for RCS communication with customers
- New Queue module with improved UI and ability to see a more holistic view of the customer
- New Insights module with improved UI, new data sets, and added functionality such as a View Mode
- Ability to automatically assign custom properties to your customers that stay with them across visits
- Ability to report on custom reporting events decided in advanced rules
- Alerts module enhancements including multi-role actions and header/body sections for longer messages
- Qtrac Super Admin users are now owners of all reports in all companies
- New page to change workflow assignments of templates
- Added optional “Home Location” to Users which if used will always order their location list to Home first
- Added a few new dynamic variables to be used in communications and integrations
- Support for new SMS gateway in India
Various Bug Fixes
Version 5.1.250912 Release notes
September 12, 2025
New Features/Enhancements:
- Added an API integration hub into advanced rules for simplified integrations
- Ability to push changes from one template to another template
- Added the ability to decide on duration as well as interval in appointment settings
- Ability to export hours of operation settings with 1-click from the admin interface
- Added new triggers and conditions into advanced rules for use in any scenario
- New Qtrac virtual keyboard layout and UI
- New capabilities to non-customer-facing fields in Qtrac
- New reporting fields and data formatting improvements
- New data sets in Insights to report on various aspects of your business
- Ability to export Insight reports to .XLSX format
- Rename of Insights data set to Associate Activity from Associate Profiles
- Small verbiage changes on a few of the default error messages
- Improvement to Kiosk token storage, using memory instead of local storage
- Improvement to Monitor token storage, using memory instead of local storage
- Added dynamic variables and advanced rules conditions for Service Outcomes
- Ability to move “locked” columns in Queue View
- Ability to remove default column and filter that come with Priority Rules enablement
Various Bug Fixes
Version 5.0.250627 Release notes
June 27, 2025
New Features/Enhancements:
- Homepage: Widgets & Designer
- Insights: Microsoft Fabric Integration / Performance Improvement
- Insights: Associate Activity Data Set
- Kiosk: Kiosk Token Enhancement
- Monitor: Ability to silence/mute audio directly from Monitor Designer
- Queue: Away Enhancement (Add/Track Reasons and Time)
- Queue: Small Queue Design Changes
- SSO: If company uses SSO, put SSO key into password automatically
- Workflow: New Transfer Option (Based on Check-in Time)
- Workflow: General Questions Order Support (General Questions at the end)
Various Bug Fixes
Version 4.4.250228 Release notes
February 28, 2025
New Features/Enhancements:
- New option to use buttons in the questionnaires instead of dropdown menus (disabled by default)
- New option to schedule customers from the Queue with 1 touch (disabled by default)
- New option to hold/pause customer interactions during service (disabled by default)
- Ability to add tooltips and descriptions to any Question (disabled by default)
- New option to add a clickable hyperlink per slide in the slideshow module
- Ability to “undo” End Service from the Service Outcomes window if pressed by mistake
- New PDF layout for Insights exports (landscape, added colors, smaller font size)
- Display Associate Name in Serving Window if signed into Desk so others know who is serving the customer
- New Expired/Abandoned pages on Mobile (disabled by default)
- Enhancement to Date field in Questions (easier input)
- Queue UI cleanup (small changes)
- Added pages to Location list section
- Added position in line as an available field to select from in the Monitor Designer
- Ability to configure footer height on Mobile interface Designer
- Added ability to include Appointment Check-In button on Offline Hours page (disabled by default)
- New API to copy the latest configuration of a company from App into Staging
- Kiosk and Mobile modules are now WCAG AA 2.1 compatible with this release (accessibility compatible)
- Small improvements to error messages (larger, better verbiage, accessibility compliant)
- Added 2025 and 2026 holidays to the Schedules section, so they may be uploaded with a single click
- Added highlighting ticket capabilities to the “Small Queue” version of the Queue if selected
- Removed “Message All” button from the Queue as this functionality is not available yet
- If company uses SSO, added ability for associates to add new SSO users from the Qtrac UI
- Ability to hide the Offline Hours page on Kiosk, without affecting Mobile/Scheduler (disabled by default)
- Queue View: new actions added, new columns can be added, hide additional buttons (disabled by default)
- Small changes to the columns of the Today’s Visits default view
- Able to bypass service selection for a single service workflow, including Add Visitor button in the Queue
- New page designed if SSO user tries logging in without being fully configured
Various Bug Fixes
Version 4.3.241025 Release notes
October 25, 2024
New Features/Enhancements:
- Insights Summary Reports: Report on high-level summaries only! No need to pull/show all tickets
- Insights Structured CSV Export: Export summary reports, grouped reports, and aggregate reports
- Insights/Queue View Combine Fields: Ability to combine same-named fields between multiple question sets into a single field. Will also be in Queue View
- Insights Combine Transfers: Ability to combine multiple transferred customer records into a single record
- Insights Percentage Formats: Ability to format reports into percentages based on total, based on another value, or based on another field
- Insights Check-In Questions: Ability to report on configured check-in questions fields
- Insights Weekly Intervals: Ability to use “week” as an interval for grouped reports
- Insights Fields: New fields for Behavior and internal Qtrac system IDs
- Populate Custom Field: Ability to populate data into a custom field based on customer interaction using advanced rules
- New Input Fields: Redesigned input fields for Mobile and Kiosk questions
- Mobile Back Button: No longer required to use Qtrac’s back button, can now hide and use the browser’s back button as well
- Kiosk/Mobile Appt Check-In: Ability to utilize the phone number or email you booked the appointment with to check-in
- Error Messages: Errors messages will now be in line with fields themselves for accessibility requirements
- End Of Day: Improvement to limit the times this can be setup in order to ensure it cannot run during working hours
- Time Since Last Call: Ability to send reminders or other actions after calling customers based on how long they take to show up
- Employee Only Appointment Qs: Ability for appointment questions to show for employees only
Various Bug Fixes
Version 4.2.240903 Release notes
September 3, 2024
New Features/Enhancements:
- In-application alerts to associates based on a variety of configured rules
- Ability to assign Customer Tags to Queues, ensuring only those with proper Queue permissions can see corresponding tag
- Enhanced mobile alert feature to receive a sound when called for service, even if your phone is in sleep mode
- New Check-In question type to be able to capture additional answers from a customer at the time of appointment check-in
- Ability for a customer to check-in to their appointment by entering the phone or email they used to book the appointment with
- New action to transfer customers to a different Queue during their journey based on a variety of configured rules
- New reporting fields for associate login counts and timeframes, associate record changes, and assigned location values
- Automated SMS will now show in the customer's Queue record as well as their reporting record
- New column in the Queue for position in line of each customer
- If customers respond in other languages, ability to automatically translate this to the associate's browser language
- Ability to send appointment notifications to multiple individuals
Various Bug Fixes
Version 4.1.240718 Release notes
July 18, 2024
New Features/Enhancements:
- Advanced Rules actions based on customer sending SMS
- Ability to override appointment template settings based on how customers answer the appointment questionnaire
- Ability to decide on public versus internal resources in the Resource Template creator
- Ability to add notes to an appointment prior to check-in from the Appointment Calendar
- Ability to manually confirm appointments from the Appointment Calendar (permission set in Queue View)
- New Appointment details pop-up in Appointment Calendar (new UI)
- Added ability to change the order of languages and services in the designers
- The “Agenda View” is now the default Appointment Calendar view when opening up the calendar
- Ability to report on Agent Name who deleted customer in the Queue
- Slight enhancement to Appointment Calendar view on smaller devices such as tablets
Various Bug Fixes
Version 4.0.240529 Release notes
May 29, 2024
New Features/Enhancements:
- Support for priority grouping rules in the Queue (automatically group customers based on priority) More info on this link: Introducing Priority Rules: Elevate Your Queue Management with Qtrac
- Ability to add limitation for only allowing associates to serve a single customer at a time
- Wait time now able to be displayed in ranges (5-10 minutes, 10-20 minutes, etc.)
- Added sidebar filter to appointment calendar in the Queue
- New design for loading screen on appointment scheduler
- Employees can override customer appointment check-in limits
- Support for "site tour" guide configuration in the platform
- Ability for "No Show" and "Delete" to have separate permissions
- Change to service/wait time fields display
- Updated appointment check-in error message
- Added customer notification preferences to Queue calendar details window
- Support for very wide logos on mobile
- Added new fields to Location for Brand Name and Brand ID
- Appointment store locator improved for cities outside the US
Various Bug Fixes
Version 3.14.240510 Release notes
May 10, 2024
New Features/Enhancements:
- Ability to confirm or cancel appointments based on a set of configured rules
- Ability to filter the appointment calendar by confirmed or unconfirmed appointments
- Delete verbiage changed to Cancel on appointment calendar
- New set of APIs added to Qtrac's API Library for clients to utilize
Various Bug Fixes
Version 3.13.240405 Release notes
April 05, 2024
New Features/Enhancements:
- Ability to share reports with Users/Roles (Introducing Enhanced Sharing Capabilities in Qtrac Insights)
- Ability to schedule reports to Users/Roles through email delivery daily/weekly/monthly (Introducing Qtrac Scheduled Insights)
- Ability to report on Team Notes and SMS to/from Queue
- Ability to duplicate report in Insights (How to Duplicate an Insights Reports)
- Ability to choose report type (Brick and Mortar Experience, Future Appointments, Location Settings, User Settings)
- Ability to export Insights as PDF (How to export an Insight?)
- Ability for advanced filtering on each field in Insights (How to use filters on selected Data Field in Insights)
- New Insights reporting fields (split date/time fields, days since last visit, behavior fields, etc. Insights - Data Dictionary)
- Added aggregates to all fields in Insights (How to Add an Aggregated Data Field in Insights)
- Performance improvement for Insights
- SMS/Email character limit increased in Workflow
- Ability to drag/drop order of options and visitor tags in Workflow
- Appointment creation time added to appointment details/export from Queue calendar
- Default Queue pop-up to queue view/location if only 1 assigned in permissions
- Columns per Queue as separate boxes ability on TV Monitor (Benefits of organizing virtual queue tickets in individual Columns per Queue Boxes on Qtrac Monitors)
- Multiple workflow support
- Ability to optionally only allow the use of Qtrac APIs with Whitelisted IPs (new field in Company level Can I limit the access for Insights Report Data Source Link based on whitelisted IP Address?)
Various Bug Fixes
Version 3.12.5 Release notes
February 9, 2024
New Features/Enhancements:
- Service Outcomes, adding the ability for administrators to configure various outcomes that services may end with so that their associates will have to select one of the configured outcome before closing out a customer's service
more details on this article: What are Service Outcomes ? - View Mode, ability to view the Queue and perform limited actions without affecting the wait time algorithm for customers
more details on this article: What is Away View mode in the Queue?
Various Bug Fixes
Version 3.12.1 Release Notes
January 12, 2024
New Features/Enhancements:
- New Hours Of Operation design, adding much greater flexibility in configuring service/location hours
- New Queue View, adding the ability to re-order Queue columns and add Service Questions as columns
- Ability to duplicate Service Questions, Appointment Templates, User Roles, and Designers with a single click
Various Bug Fixes
Version 3.11.0 Release Notes
November 17, 2023
New Features/Enhancements:
- Insights Reporting Engine (Needs permissions given to use this)
- Reporting from within Queue for “Today’s Visits” (Needs permissions given to use this)
- Advanced Rules Actions based on Wait/Service Time (Rules need to be configured)
- New Default Homepage (Not mandatory to use)
- Set Max Queue/Wait Time Capacity per Location (Needs to be enabled and configured per location)
- Automated clearing/resetting of tickets at the End Of Day (Needs to be enabled)
- Ability to edit ticket details even after starting service in Queue
- Centering of column on TV Monitor if only one variable is used in any section instead of two
- Audible sound “alerts” on Mobile interface when visitor is called (Needs to be enabled)
- Ability to configure a “multi-column view” for Languages and Services on Kiosk (Needs to be configured)
Various Bug Fixes
Version 2.10.25 Release Notes
September 26, 2023
New Features
1. Ability to decide on purged data directly from the user interface.
2. Ability to add photos/links/buttons into Emails.
3. Ability to export User list with 1-click.
4. Ability to export upcoming appointments with 1-click.
5. New landing screen for inactive/wrongly typed URLs.
6. New called timer in the Queue when the customer is called.
7. Ability to support Australian/European Date formats.
8. Ability to add new elements as columns in the Queue such as Language, Queue, and Service.
9. Ability to decide on Finish & Exit URL in Appointment Scheduler.
10. Ability to prevent a customer from booking multiple appointments.
11. Ability to split the Next Up column into Columns Per Queue in the Monitor Designer.
12. Ability to choose and display Dynamic Variables in Monitor boxes.
13. Ability to show/hide services on the Appointment Scheduler per Designer.
14. Added a bottom right chart to Snapshot Reporting.
15. Ability to display Ticket Page per Service on Mobile.
16. Ability to add a digital QR Code onto Kiosk.
17. Ability to decide on a unique background image per Mobile page.
18. Ability to hide appointment services from visitors and ensure only employees can book.
Enhancements
1. Appointment Reminder setting changed to numeric input field.
2. Kiosk Radio/Dropdown menu size improvements.
3. Changing question/service names will now automatically edit configured rules.
4. Word added to Visitor Tags in Queue (instead of color only).
5. "Space" Text added to Qtrac virtual keyboard spacebar.
6. Speed improvement on Monitor announcement and Monitor updates.
7. Speed improvement on Ticket Printing.
8. Leave Queue and More Time buttons on Mobile can now appear on the Now Calling page.
9. Updated User Management section with clearer columns for Location and Role.
10. Ability to decide on Slideshow length in Monitor designer.
11. Ability to add visitor tags while the customer is being served.
12. New Icons under User Profile section.
13. If visitor is on the appointment timeslot page, and stays on the page, appointment slots will refresh when passed.
14. Reduction of space between text and icons on Appointment service page.
Bug Fixes
Version 2.9.2 Release Notes
February 10, 2023
1. Flexible audio announcements using built-in text-to-speech algorithm
2. Improvements to the real-time "Snapshot" Dashboard Reporting module
3. Language switching capabilities on the Appointment Scheduler for an unlimited number of languages
4. "End Of Day" feature to clear all queues, reset ticket numbers, and reset Reporting metrics
5. Single Sign On Authentication capabilities
6. Custom URL Domain capabilities for both employees and customers
7. Automated User and Branch synchronization with client Active Directories
8. Customized Virtual Keyboard to use on Kiosks
9. Additional search fields for organization throughout the system
Version 2.8.0 Release Notes
October 12, 2022
1. Snapshot Dashboard for real-time Reporting and Analytics
2. Survey tool to capture visitor feedback after service
3. Enhancement to the Slideshow element in the drag-and-drop Designers
4. Enhancement to the paging element in the Queue
5. Enhancement to the Transfer feature in the Queue
6. Enhancement to Multi-Factor Authentication upon editing of Appointments
7. Enhancement to the real-time updating of the Wait Time and Place in Line of the visitors
8. Enhancement to the Kiosk execution service
9. Enhancement to the Advanced Rules Engine regarding language support