Qtrac Release Notes Qtrac Release Notes

Qtrac Release Notes

Alek Alek

Version 3.11.0 Release Notes

November 17, 2023

New Features/Enhancements:

  1. Insights Reporting Engine (Needs permissions given to use this)
  2. Reporting from within Queue for “Today’s Visits” (Needs permissions given to use this)
  3. Advanced Rules Actions based on Wait/Service Time (Rules need to be configured)
  4. New Default Homepage (Not mandatory to use)
  5. Set Max Queue/Wait Time Capacity per Location (Needs to be enabled and configured per location)
  6. Automated clearing/resetting of tickets at the End Of Day (Needs to be enabled)
  7. Ability to edit ticket details even after starting service in Queue
  8. Centering of column on TV Monitor if only one variable is used in any section instead of two
  9. Audible sound “alerts” on Mobile interface when visitor is called (Needs to be enabled)
  10. Ability to configure a “multi-column view” for Languages and Services on Kiosk (Needs to be configured)

Various Bug Fixes



Version 2.10.25 Release Notes

September 26, 2023

New Features
1. Ability to decide on purged data directly from the user interface.
2. Ability to add photos/links/buttons into Emails.
3. Ability to export User list with 1-click.
4. Ability to export upcoming appointments with 1-click.
5. New landing screen for inactive/wrongly typed URLs.
6. New called timer in the Queue when the customer is called.
7. Ability to support Australian/European Date formats.
8. Ability to add new elements as columns in the Queue such as Language, Queue, and Service.
9. Ability to decide on Finish & Exit URL in Appointment Scheduler.
10. Ability to prevent a customer from booking multiple appointments.
11. Ability to split the Next Up column into Columns Per Queue in the Monitor Designer.
12. Ability to choose and display Dynamic Variables in Monitor boxes.
13. Ability to show/hide services on the Appointment Scheduler per Designer.
14. Added a bottom right chart to Snapshot Reporting.
15. Ability to display Ticket Page per Service on Mobile.
16. Ability to add a digital QR Code onto Kiosk.
17. Ability to decide on a unique background image per Mobile page.
18. Ability to hide appointment services from visitors and ensure only employees can book.

1. Appointment Reminder setting changed to numeric input field.
2. Kiosk Radio/Dropdown menu size improvements.
3. Changing question/service names will now automatically edit configured rules.
4. Word added to Visitor Tags in Queue (instead of color only).
5. "Space" Text added to Qtrac virtual keyboard spacebar.
6. Speed improvement on Monitor announcement and Monitor updates.
7. Speed improvement on Ticket Printing.
8. Leave Queue and More Time buttons on Mobile can now appear on the Now Calling page.
9. Updated User Management section with clearer columns for Location and Role.
10. Ability to decide on Slideshow length in Monitor designer.
11. Ability to add visitor tags while the customer is being served.
12. New Icons under User Profile section.
13. If visitor is on the appointment timeslot page, and stays on the page, appointment slots will refresh when passed.
14. Reduction of space between text and icons on Appointment service page.

Bug Fixes


Version 2.9.2 Release Notes

February 10, 2023

1. Flexible audio announcements using built-in text-to-speech algorithm
2. Improvements to the real-time "Snapshot" Dashboard Reporting module
3. Language switching capabilities on the Appointment Scheduler for an unlimited number of languages
4. "End Of Day" feature to clear all queues, reset ticket numbers, and reset Reporting metrics
5. Single Sign On Authentication capabilities
6. Custom URL Domain capabilities for both employees and customers
7. Automated User and Branch synchronization with client Active Directories
8. Customized Virtual Keyboard to use on Kiosks
9. Additional search fields for organization throughout the system


Version 2.8.0 Release Notes

October 12, 2022

1. Snapshot Dashboard for real-time Reporting and Analytics
2. Survey tool to capture visitor feedback after service
3. Enhancement to the Slideshow element in the drag-and-drop Designers
4. Enhancement to the paging element in the Queue
5. Enhancement to the Transfer feature in the Queue
6. Enhancement to Multi-Factor Authentication upon editing of Appointments
7. Enhancement to the real-time updating of the Wait Time and Place in Line of the visitors
8. Enhancement to the Kiosk execution service
9. Enhancement to the Advanced Rules Engine regarding language support

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