Search results – Qtrac Help Center

How to Place a Customer On Hold

Click the Hold Button A Hold button will now be visible. Click it to place the session on hold. Serve

Jason Siu April 10, 2025 18:15 0 comments

Customers on Hold. To learn how to use this feature, click the following article: How to Place a Customer On Hold If you still

Jason Siu April 10, 2025 18:01 0 comments

Configure Place Customer On Hold How to Use Place Customer On Hold The Place Customer on Hold feature is designed for

Jason Siu April 07, 2025 21:56 0 comments

How to use Serving and Holding Times on Insights

report. Review Serving and Hold Times You will now see Serving and Hold Time metrics based on your selected

Jason Siu April 15, 2025 00:22 0 comments

How do I set up a kiosk?

forward and leading edge of base makes contact with floor. Hold kiosk in tilted position and slide pallet rearward until it

Gabriel Rosales June 23, 2023 23:21 0 comments

What are Queue Views?

without calling Action multiple customers Place customers on hold Transfer Actions Allow transfers between associates

Alek August 30, 2024 19:47 0 comments

not refresh excessively while translating; the queue will hold your position, but multiple reloads can interrupt the translation

Alek November 19, 2025 20:39 0 comments

Qtrac Release Notes

the Queue with 1 touch (disabled by default) New option to hold/pause customer interactions during service (disabled by default)

Alek August 11, 2021 20:11 0 comments

Welcome to our HelpCenter. How can we assist you?