How do I use an Insights Data Source in Excel?
In today’s data-driven world, the ability to connect Excel to external d...
New Feature Release: Appointment Check-In Available During Offline Hours
We’re excited to introduce a highly requested feature in Qtrac: the abil...
New Feature Announcement: Expired and Abandoned Pages for Mobile Interface
We’re pleased to introduce a new enhancement in Qtrac designed to improv...
New Enhancement: Add Hyperlinks to Slider Images in Qtrac
We’re excited to roll out a dynamic new capability in Qtrac that brings ...
New Feature Highlight: Tooltips & Descriptions for Questions in Qtrac
We’re excited to announce a helpful new addition to the Qtrac platform: ...
New Feature Spotlight: “Place Customer on Hold” Now Available in Qtrac
We’re excited to introduce a powerful new enhancement to Qtrac: Place Cu...
Introducing the New “Button List” Question Type in Qtrac: A More Interactive and Customizable Experience
We’re excited to introduce a brand-new question type now available in th...
Web Accessibility Rules Recommendations - ADA Compliance
Why is this needed?
Accessibility is not optional – it's required by law...
How do I update an existing user?
Thank you for visiting the Qtrac Knowledge Base. We hope this guide prov...
Introducing Book Queued Customers Feature
Introducing Bookings for Queued Customers
We’re excited to introduce Boo...
How to Clear Your Browser Cache
Clearing your browser cache is an essential step in troubleshooting basi...
Introducing Priority Rules: Elevate Your Queue Management with Qtrac
We are excited to announce a game-changing addition to our Qtrac applica...
Introducing the Qtrac In-App Notifications: Enhancing Your Qtrac Experience
We are thrilled to announce a brand new feature in our Virtual Queue App...
Benefits of organizing virtual queue tickets in individual Columns per Queue Boxes on Qtrac Monitors
One effective way to enhance efficiency and streamline operations is by ...
Introducing Qtrac Scheduled Insights
In the ongoing commitment to providing cutting-edge solutions for effici...
Introducing Enhanced Sharing Capabilities in Qtrac Insights
In the ever-evolving landscape of data analytics and reporting, efficie...
What is Away View mode in the Queue?
In the dynamic realm of customer service and operational efficiency, Que...
What are Service Outcomes ?
In the ever-evolving landscape of customer service, understanding the ...
What information do I need to provide when submitting a request or opening a ticket?
Before even moving forward on the steps, for submitting a request or ope...
What are the basic troubleshooting steps for connectivity issues?
Quite rear and not often the customers might experience connectivity iss...
Where can I find the Manuals or Qtrac Guides ?
For the best customer experience and convenience, our Qtrac Help Center ...
How do I change my Qtrac Help Center Password ?
If by any reasons you need to update the password of your Qtrac Help Cen...
How do I edit my profile picture and info on Qtrac Help Center Portal?
Often customers want to add their company logo or custom picture as prof...
How do I register / get logging credentials for Qtrac Help Center ?
In order to have full access to all out Qtrac documentation like manuals...
How do I know the status of my request?
In order to be able to see any previously opened requests or their resol...
How do I submit request /ticket ?
In order to submit an official request or a ticket for Qtrac, you can tr...
How do the customers join the Queue?
Depending on the used case Qtrac offers multiple ways for the customers ...
How do I get in touch with Qtrac Help Desk?
In order to keep the easiest, fastest and the most reliable way of conta...