SMS A2P 10DLC Compliance Checklist (For Customers)
Use this checklist to ensure your organization is compliant and ready t...
What is A2P 10DLC for Qtrac / Explaining the SMS Opt‑In Requirement ?
Overview
To legally send SMS (text messages) to users in the United Sta...
Queue View Custom Tabs Overview
Custom Tabs is a new add-on for Queue View templates that allows you to ...
How to Bulk Deploy Qtrac Kiosk URLs on iPads Using Workspace ONE (AirWatch)
Hello,Thank you for visiting our Qtrac Knowledge Base library. We hope t...
How to Deploy Qtrac Kiosk URLs on iPads Using Workspace ONE (AirWatch)
Hello,Thank you for visiting our Qtrac Knowledge Base library. We hope t...
What is the End of Day Process?
The End of Day (EOD) process is an automatic system that helps your busi...
How to change language on the Qtrac application for non-english associates
Hello,Thank you for visiting our Qtrac Knowledge Base library. We hope t...
Qtrac Application – URL & Port Whitelisting Overview
To ensure the Qtrac application (app.qtrac.com) operates reliably within...
How can I generate a HAR file?
The HTTP Archive format or HAR is a type of file that tracks all intera...
Calling or Serving Timers not starting from zero? Not a problem! We have the right solution for you
To synchronize the date and time in Windows using the Command Prompt, f...
Using Guided Access to Lock Safari in Kiosk Mode
Guided Access on iPad lets you lock the device to Safari and disable nav...
Data Hygiene: Why It Matters and How to Maintain It
Maintaining clean, consistent, and reliable data—commonly known as data ...
New Feature Release: Appointment Check-In Available During Offline Hours
We’re excited to introduce a highly requested feature in Qtrac: the abil...
New Feature Announcement: Expired and Abandoned Pages for Mobile Interface
We’re pleased to introduce a new enhancement in Qtrac designed to improv...
New Enhancement: Add Hyperlinks to Slider Images in Qtrac
We’re excited to roll out a dynamic new capability in Qtrac that brings ...
New Feature Highlight: Tooltips & Descriptions for Questions in Qtrac
We’re excited to announce a helpful new addition to the Qtrac platform: ...
New Feature Spotlight: “Place Customer on Hold” Now Available in Qtrac
We’re excited to introduce a powerful new enhancement to Qtrac: Place Cu...
Introducing the New “Button List” Question Type in Qtrac: A More Interactive and Customizable Experience
We’re excited to introduce a brand-new question type now available in th...
Web Accessibility Rules Recommendations - ADA Compliance
Why is this needed?
Accessibility is not optional – it's required by law...
How do I update an existing user?
Thank you for visiting the Qtrac Knowledge Base. We hope this guide prov...
How do I delete a user?
Thank you for visiting the Qtrac Knowledge Base. We hope this article pr...
How do I use an Insights Data Source in Excel?
In today’s data-driven world, the ability to connect Excel to external d...
Introducing Book Queued Customers Feature
Introducing Bookings for Queued Customers
We’re excited to introduce Boo...
How to Clear Your Browser Cache
Clearing your browser cache is an essential step in troubleshooting basi...
Introducing Priority Rules: Elevate Your Queue Management with Qtrac
We are excited to announce a game-changing addition to our Qtrac applica...
Introducing the Qtrac In-App Notifications: Enhancing Your Qtrac Experience
We are thrilled to announce a brand new feature in our Virtual Queue App...
Benefits of organizing virtual queue tickets in individual Columns per Queue Boxes on Qtrac Monitors
One effective way to enhance efficiency and streamline operations is by ...
Introducing Qtrac Scheduled Insights
In the ongoing commitment to providing cutting-edge solutions for effici...
Introducing Enhanced Sharing Capabilities in Qtrac Insights
In the ever-evolving landscape of data analytics and reporting, efficie...
What is Away View mode in the Queue?
In the dynamic realm of customer service and operational efficiency, Que...