How to Use the Queue in Away Mode How to Use the Queue in Away Mode

How to Use the Queue in Away Mode

Jason Siu Jason Siu

Thank you for visiting our Qtrac Knowledge Base library.

We hope the below article will assist you. Based on your questions, it looks like you are trying to use the Queue in Away Mode.

Permissions Required:

Roles Queue Views
  • Any user that has access to the Queue
  • N/A

To enable Away mode, login to your Queue and toggle the status switch to Away:

Here are the different actions you may perform while Away:

Please note that certain actions may not be available as configured by your administrator.

While in Away mode,

Users can not: 

  • Send SMS
  • Clear the Queue
  • Use Flex Agents

Users can:

  • Navigate b/w Queue, Appt Calendar, and Today’s Visits
  • Add visitor, add notes, edit details, and transfer visitor
  • Filter and sort the Queue
  • Use the search bar
  • See real-time changes
  • Adding/rescheduling/canceling/check-in of appointments

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.

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