Hello,
Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.
Based on your search inquiry, it looks like you are trying to check the actual results from Service Outcomes by using Insights
Permissions Required:
| Roles | Queue Views |
|
|
In order to accomplish this, please follow these steps:
1. Open the Insights report that you would like to add the Service Outcomes results or Create a new Insights report.
2. Click on the Available fields section from the left menu.
3. Click on the Search field, and look for: Service Outcomes and Service Outcome Class. You will need to add both of these fields.
4. Once you select the fields click Apply.
5. Now Run the Insights Report.
6. Results will show in two columns: Service Outcome which defines the actual agent's selection from service with the customer, and Service Outcome Class which defines the actual category (class).
If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.
Was this article helpful?
Articles in this section
- How to Use Service Guides from within the Queue
- How to use the Auto Call Feature in the Queue
- How to use Custom Tabs in Queue View
- How to use Publish to Template for Schedules?
- How to use Location Schedule Type in Schedules (Hours of Operations)
- Introducing the New Qtrac Home Interface
- Introducing Booking Template Durations and Intervals
- New Feature: Master Templates & Cloning for Qtrac
- How to Clone or Duplicate Designers
- How to Clone or Duplicate Schedules Template