How to Action a Notification from the Dismissed tab at the Qtrac In-App Notifications

Hello,

Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.

Based on your search, it looks like you are trying to Action a Notification from the Dismissed Tab at the Qtrac In-App Notifications. Before we explain you the steps we would like to explain the purpose of this feature.

Actioning dismissed notifications from the Alerts Bell is essential for maintaining productivity, organization, and effective communication within your team. By actioning a dismissed notification, you can ensure that important tasks are not overlooked and are handled in a timely manner. This practice not only improves individual efficiency but also enhances overall team.

The following are the steps are how to dismiss notifications:

1. Login into your Qtrac Account. Click on “Queue” and select a location/queue view template. Once inside the queue, Click the notification bell (purple color bell) on top-right part of your page:

2. Click on the "Dismissed" tab:

From here, you have two options:
1. Action
2. Direct action (the “@” symbol) to a different agent

3. We are going to “Action” the notification. To do this, simply click “Action” on the notification. In our case, we will action the notification with “TEST 123” in the header. The ticket number for this notification is “B2”, which is shown in the queue:

After actioning the notification, the search bar in the queue will either display the ticket number or appointment confirmation. In our case since we are actioning a notification that was from an active ticket in the queue, the ticket number will be automatically shown in the search bar:

This will only filter for this ticket in the entire queue of active tickets, which makes it easier to find the ticket that you are actioning.

4. Once you have actioned a notification it will then go to the “Actioned” tab, as shown in the last screenshot:

Only the notifications that you actioned will be in this tab. It will not reflect notifications actioned from anyone else.

NOTE: All notifications will be archived and visible in the “Actioned” tab only for 24 hours. After this time, they will no longer show.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.