How to Action the General Notifications at the Qtrac In-App Notifications

Hello,

Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.

Based on your search, it looks like you are trying to Action the General Notification at the Qtrac In-App Notifications. Before we explain you the steps we would like to explain some of the reasons for actioning notifications:

1. Scan the List: Look through the list of notifications to find the one you need to action. Each notification will usually have a title that indicates the queue event that occurred.

2. Accessing the Ticket: Once you identify the notification, click on it. This will redirect you directly to the specific ticket or appointment that the notification references.

3. Automatic Archiving: After you have actioned the notification by clicking “Action”, the application will automatically move the notification to the '”Actioned” tab. This serves as an archive for notifications that have been addressed.

Permissions Required:

The following are the steps are how to do this:

1. Login into your Qtrac Account. Click on “Queue” and select a location/queue view template. Once inside the queue, Click the notification bell (purple color bell) on top-right part of your page:

2. Click on the "General" tab:

From here you will see a list (if applicable) of notifications that you can action. Once you fin the notification you would like to action, Click “Action”. In our case, we are going to action a notification that came from ticket “E1”, which is shown in the queue:

NOTE: Once a ticket is no longer active in the queue (they were served or deleted), any notifications that were generated for that ticket will no longer show in the “General” tab. The reason for this is because the ticket can not be actioned anymore since it is not in the queue. Any active tickets left in the queue will have their notifications removed after 24 hours.

3. After actioning the notification, the search bar in the queue will either display the ticket number or appointment confirmation. In our case since we are actioning a notification that was from an active ticket in the queue, the ticket number will be automatically shown in the search bar:

This will only filter for this ticket in the entire queue of active tickets, which makes it easier to find the ticket that you are actioning.

As stated earlier in this article, once you have actioned a notification it will then go to the “Actioned” tab.

4. To access the “Actioned” tab, click “Actioned”

5. In here, you will find all the items that you actioned. In our case, below is the one we actioned:

4. Only the notifications that you actioned will be in this tab. It will not reflect notifications actioned from anyone else.

NOTE: All notifications will be archived in the “Actioned” tab for 24 hours. After this time, they will no longer show.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.