How to Dismiss the General Notifications at the Qtrac In-App Notifications

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Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.

Based on your search, it looks like you are trying to Dismiss the General Notifications at the Qtrac In-App Notifications. 

Using the notification dismissing and management features effectively is key to maintaining productivity, ensuring timely task completion, and enhancing overall workflow efficiency. By dismissing unnecessary notifications and utilizing the options available in the dismissed tab, you can keep your focus on what truly matters. These practices will help you stay organized and in control of your workload.

Permissions Required:

The following are the steps are how to do this:

1. Login into your Qtrac Account. Click on “Queue” and select a location/queue view template. Once inside the queue, Click the notification bell (purple color bell) on top-right part of your page:

2. Click on the "General" tab:

From here you will see a list (if applicable) of notifications that you can action. Once you fin the notification you would like to action, Click “Dismiss". In our case, we are going to dismiss a notification with “TEST 123” in the header:

NOTE: Once a ticket is no longer active in the queue (they were served or deleted), any notifications that were generated for that ticket will no longer show in the “General” tab. The reason for this is because the ticket can not be dismissed anymore since it is not in the queue. Any active tickets left in the queue will have their notifications removed after 24 hours.

3. After dismissing the notification, it will move to the “Dismissed” tab. Below is the notification that we dismissed:

Only the notifications that you dismiss will be in this tab. It will not reflect notifications dismissed from anyone else.

NOTE: The dismissed notification will remain in this bucket until one of the following occurs:
1. You either click “Action” or the direct action (the “@” symbol) to a different agent.
2. The ticket is served or deleted and is no longer active in the queue within 24 hours.
3. 24 hours has passed, no other agent has actioned/direct actioned the notification and ticket is still active in the queue. After this time, the notification will go away.
4. Other agents are still able to action or direct the notification from the “General” tab. If another agent actions the notification or direct actions it to another agent, then the notification will be removed from your dismissed tab.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.