How to Direct the General Notifications at the Qtrac In-App Notifications

Hello,

Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.

Based on your search, it looks like you are trying to Direct the General Notifications at the Qtrac In-App Notifications to specific user.

Directing a notification is allows timely and efficient communication of important information. This method enables users to stay informed about critical updates, reminders, or actions required, thereby enhancing productivity and responsiveness. By tailoring notifications to specific users, it reduces information overload, ensures critical updates reach the right people promptly, and improves overall organizational responsiveness and task management.

Permissions Required:

The following are the steps are how to do this:

1. Login into your Qtrac Account. Click on “Queue” and select a location/queue view template. Once inside the queue, Click the notification bell (purple color bell) on top-right part of your page:

2. Click on the "General" tab:

3. From here you will see a list (if applicable) of notifications that you can direct. Once you find the notification you would like to direct, click the “@” symbol. In our case, we will direct the notification with “TEST 123” in the header. The ticket number for this notification is “A5”, which is shown in the queue:

NOTE: Once a ticket is no longer active in the queue (they were served or deleted), any notifications that were generated for that ticket will no longer show in the “General” tab. The reason for this is because the ticket can not be dismissed anymore since it is not in the queue. Any active tickets left in the queue will have their notifications removed after 24 hours.

4. After clicking the “@” symbol, a list of users will appear in a dropdown:

The list of users presented will be shown based of the following conditions:

1. Are assigned to the same location where the alert was generated.
2. Are currently active at that location.

After clicking on the user you would like to direct the notification to, the notification will be sent to the user and the notification will be removed from your general tab.

5. For the user that received the direct notification, it will be in the “Direct” tab:

You will have two options:

1. Action
2. Reject

If you click “Action”, this will take you to the ticket or booked appointment the notification is referencing.

If you click “Reject”, the notification will go back into the “General” tab.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.