How to Direct a Notification from the Dismissed tab at the Qtrac In-App Notifications

Hello,

Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.

Based on your search, it looks like you are trying to Direct a Notification from the Dismissed tab at the Qtrac In-App Notifications, to a specific user.

Directing dismissed notifications from the Alerts Bell is essential for maintaining task responsibility and communication within your team. By directing a dismissed notification, you can ensure that important tasks are not overlooked and someone else on your team can look at the notification.

Permissions Required:

The following are the steps are how to do this:

1. Login into your Qtrac Account. Click on “Queue” and select a location/queue view template. Once inside the queue, Click the notification bell (purple color bell) on top-right part of your page:

2. Click on the "Dismissed" tab:

3. From here, you have two options:

1. Action
2. Direct (the “@” symbol) to a different agent

We are going to “Direct” the notification. To do this, simply click the “@” symbol. In our case, we will direct the notification with “TEST 123” in the header. The ticket number for this notification is “B2”, which is shown in the queue:

4. After clicking the “@” symbol, a list of users will appear in a dropdown:

The list of users presented will be shown based of the following conditions:

1. Are assigned to the same location where the alert was generated.
2. Are currently active at that location.

5. After clicking on the user you would like to direct the notification to, the notification will be sent to the user and the dismissed notification will be removed from your dismissed tab.

For the user that received the direct notification, it will be in the “Direct” tab:

You will have two options:

1. Action
2. Reject

If you click “Action”, this will take you to the ticket or booked appointment the notification is referencing.

If you click “Reject”, the notification will go back into the “General” tab.

NOTE: Once a ticket is no longer active in the queue (they were served or deleted), any notifications that were generated for that ticket will no longer show in the “General” tab. The reason for this is because the ticket can not be action/directed/dismissed/reject anymore since it is not in the queue. Any active tickets left in the queue will have their notifications removed after 24 hours.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.