Hello,
Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.
Based on your search, it looks like you are trying to Reject a directed notification.
Permissions Required:
| Roles | Queue Views |
|
|
Step 1: Login to your Qtrac page and open your queue.
Step 2: Click on the Alerts Bell icon in the top right corner.
Step 3: Click on the Direct tab.
Step 4: Here you will see notifications directed to you.
If you need assistance on how direct a notification, click this link How to Direct the General Notifications at the Qtrac Notification Bell
Step 5: Click Reject to reject this notification.
Step 6: Once you have Rejected this notification, you or another agent, may view it in the notification's General Tab
If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.
Was this article helpful?
Articles in this section
- How to use Serving and Holding Times on Insights
- How to Use Expired and Abandoned Pages for Mobile Interface
- How to Place Customer On Hold
- How to Use a Buttons List Question
- How to use the Book Queued Customers Feature
- How to Action the Directed Notifications at the Qtrac In-App Notifications
- How to Reject the Directed Notifications at the Qtrac In-App Notifications
- How to Direct a Notification from the Dismissed tab at the Qtrac In-App Notifications
- How to Direct the General Notifications at the Qtrac In-App Notifications
- How to Dismiss the General Notifications at the Qtrac In-App Notifications