How to Action the Directed Notifications at the Qtrac In-App Notifications

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Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.

Based on your search, it looks like you are trying to Action the Directed Notifications at the Qtrac In-App Notifications.

Actioning directed notifications allows users to promptly identify and action notifications that require their immediate attention, enhancing overall responsiveness and collaboration within the team.

Permissions Required:

Step 1: Login to your Qtrac page and open your queue.

Step 2: Click on the Alerts Bell icon in the top right corner.

Step 3: Click on the Direct tab.

Step 4: Here you will see notifications directed to you.

If you need assistance on how direct a notification, click this link How to Direct the General Notifications at the Qtrac Notification Bell

Step 5: Once you find the notification you would like to action, Click “Action”. In our case, we will action the notification with “New User Test 5” in the header. The ticket number for this notification is “E4”, which is shown in the queue:

NOTE: Once a ticket is no longer active in the queue (they were served or deleted), any notifications that were generated for that ticket will no longer show in the “Direct” tab. The reason for this is because the ticket can not be actioned anymore since it is not in the queue. Any active tickets left in the queue will have their notifications removed after 24 hours.

Step 6: After actioning the notification, the search bar in the queue will either display the ticket number or appointment confirmation. In our case since we are actioning a notification that was from an active ticket in the queue, the ticket number will be automatically shown in the search bar:

This will only filter for this ticket in the entire queue of active tickets, which makes it easier to find the ticket that you are actioning.

Step 7: As stated earlier in this article, once you have actioned a notification it will then go to the “Actioned” tab. To access the “Actioned” tab, click “Actioned”:

In here, you will find all the items that you actioned. In our case, below is the one we actioned:

Note: Only the notifications that you actioned will be in this tab. It will not reflect notifications actioned from anyone else. All notifications will be archived in the “Actioned” tab for 24 hours. After this time, they will no longer show.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.