How do I reset my password?

Hello,

Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you. Based on your inquiry, it looks like you are trying to reset your password.

Resetting your password is a simple and secure process designed to help you quickly regain access to your account whenever needed. Whether you’ve forgotten your current password, or are unable to sign in, this guide will walk you through each step of the process.

In this article, you’ll learn how to initiate a password reset, verify your email address, and complete any required two-factor authentication. We will also guide you through creating and confirming your new password to ensure your account remains secure. Each step is clearly explained so you can follow along confidently, even if you’re not familiar with the system.

If at any point the reset process doesn’t work as expected such as verification codes not arriving, changes not saving, or fields not accepting your information our support team is available to assist you and help resolve the issue quickly. This article is designed to make password recovery as smooth and stress-free as possible, so you can get back to using your account without delays.

Follow the step-by-step instructions below to accomplish this:

Step 1: Go to https://app.qtrac.com/ to arrive to the Qtrac login page.

Step 2: Enter your Qtrac login email then press the 'Next' button.

Step 3: Click on 'Forgot your password?'.

Step 4: Enter your login email then click 'Send verification code'. The verification code will be sent to the email address registered under your Qtrac account.

Step 5: Once you receive the verification code, enter the code then click 'Verify code'. If needed, click on 'Send new code' to receive a new verification code.

Step 6: If the verification code is correct, you will see a message saying “E-mail address verified. You can now continue.” If needed, you may click 'Change email' to enter a different email address. Click 'Continue'.

Step 7: If you have two-factor authentication enabled, you will be prompted to select your country code and enter your phone number. Then click 'Send Code' to receive an SMS, or select 'Call Me' if you prefer to receive the verification code via phone call.

Step 8: Enter the verification code that was sent to you, and then select 'Verify Code' to continue.

Step 9: You will be prompted to enter a new password and then re-enter it to confirm. Once you’ve chosen your new password, click 'Continue' to proceed.

Congratulations! You have successfully reset your password.

We hope this article helped you out with your inquiry. 

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.