Hello,
Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.
Based on your questions in the chat, it looks like you are trying to add Visitor Tags to a ticket in the Queue.
In order to accomplish this, please follow these steps:
Permissions Required:
Roles |
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- Under the Visitor Tags column in the queue, click on the plus sign
- In the pop up menu, select your preferred Visitor Tag(s) from the list and click Add to Visitor Tag (you may also assign multiple Visitor Tags at once)
- Additionally, you can create a Visitor Tag and assign it at the same time under the Create New Visitor Tag.
Type in your Visitor Tag name, select a color or input your hex value, and click Create & Add
- After you have added your Visitor Tag, you will see the group’s dot color appear under the Visitor Tag column.
Hover your cursor over the dot to view the Visitor Tag name
- You may also assign a Visitor Tag if you are adding a new visitor from the queue. To do this, click on the Add Visitor button in the left hand menu of your queue
- In the new popup window, click on the Select Visitor Tags text field
- This will display a dropdown menu of all your available Visitor Tags.
Click to add any of your Visitor Tags
- Once you have added your visitor to the queue, you will see the dot color appear under the Visitor Tags column.
Hover your cursor over the dot to view the Visitor Tag name
If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.
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