How can I filter visitors in the Queue? How can I filter visitors in the Queue?

How can I filter visitors in the Queue?

Permanently deleted user Permanently deleted user

Hello,

Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.

Based on your questions in the chat, it looks like you are trying to filter visitors in the Queue.

In order to accomplish this, please follow these steps: 

Permissions Required:

Roles
  • Agent Templates
  1. Click on the Filter button in the left hand menu of your queue screen     
    filter 1.png                                           

  2. In the new slide out menu, you will see all available queues and groups in your view              
    filter 2.png

  3. Click the checkbox next to any queue or group (you may make multiple selections)                          
    filter 3.png

  4. You will see that your visitors will change according to the queues and groups checked

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.

 

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