How do I update an existing user? How do I update an existing user?

How do I update an existing user?

Gabriel Rosales Gabriel Rosales

Thank you for visiting the Qtrac Knowledge Base. We hope this guide provides the guidance you need.

Based on your questions, it seems you're looking to update an existing user. Follow the step-by-step instructions below to accomplish this:

Permissions Required:

Queue Views

  • Queue Configuration > Queue Dashboard

 

Update an Existing User

  1. Navigate to the Manage Tab

    • From the homepage, click on the Manage tab.
      Manage.png
  2. Access the Permissions Section

    • In the left-side panel, select Permissions.
    • From there, click on Users in the left-side panel or use the central Users icon.
      permissions users.png
  3. Locate the User

    • Find the user you want to update. You can perform a search for the user you would like to edit by using the search bar.
      user search.png
    • Hover over the three-dot menu to the right of their username and select Edit.
      edit.users.png
  4. Make Changes to the User Profile

    • In the user profile configuration, make your desired changes.
      user profile.png
  5. Save Your Changes

    • Click Update to save the changes.
      user profile update.png

Perform a search for the user and view the changes you just made to verify they have been successfully updated.

 

By following these steps, you can easily update user information in the system.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.