New Feature Highlight: Tooltips & Descriptions for Questions in Qtrac

We’re excited to announce a helpful new addition to the Qtrac platform: Tooltips and Descriptions — designed to give your team more ways to guide users through complex questions and improve clarity in both kiosk, mobile, and booking experiences.

What Are Tooltips and Descriptions?

This new feature allows agents and administrators to add context, guidance, and clarification to any question within the General or Service question categories in Qtrac.

• Descriptions are optional text fields that appear directly beneath a question. They are ideal for explaining complex terms, outlining additional instructions, or providing context that can help the customer understand how to answer correctly.

• Tooltips are small clickable icons next to the question label. When clicked (or tapped), a pop-up appears containing helpful tips or additional information. This keeps the interface clean while offering deeper guidance when needed.

Customize the Experience

You’re in full control of how these elements appear:

• 🎨 Change text style (size, weight, or color) to emphasize key information

• 📐 Adjust alignment to ensure a clean, intuitive layout

• ✍️ Tailor the content for specific questions to reduce confusion and improve data quality

Whether you're explaining a document requirement, giving tips on service selection, or clarifying terminology, Tooltips and Descriptions let you do it in a way that enhances the user journey—without cluttering the interface.

Key Benefits

• 🧠 Reduces confusion on complex questions

• 💬 Improves the accuracy of customer responses

• ✏️ Customizable text and layout to match your design needs

• 📱 Enhanced usability on both kiosks and mobile check-ins

• 📊 More reliable data input for your team to act on

How to Get Started

We’ve created detailed a guide to help you activate and use this feature effectively:

• How to Configure Tooltips and Descriptions

With the new Tooltips and Descriptions feature, you can provide better support and guidance for customers right at the point of input—leading to more confident answers, smoother interactions, and a better overall service experience.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.