New Feature Release: Appointment Check-In Available During Offline Hours

We’re excited to introduce a highly requested feature in Qtrac: the ability to enable appointment check-in on the kiosk and mobile interfaces even during offline hours.

This new enhancement is designed to support organizations that accept appointments but do not offer walk-in services during certain hours or days. With this feature enabled, customers with valid appointments can still check in—ensuring a smooth and uninterrupted experience.

What Does This Feature Do?

When walk-in services are marked as offline, the kiosk and mobile interfaces typically display a message indicating that no services are available. With this new setting enabled, customers will now see an “Appointment Check-In” button on these offline pages.

This allows scheduled customers to:

• ✅ Check in for their appointment

• 📱 Use mobile or kiosk platforms as usual

• ⏳ Bypass walk-in restrictions while maintaining structured scheduling

Use Case Example

Let’s say your organization only accepts appointments on weekends and disables walk-in queues for those days. Previously, all customers—whether walk-ins or appointments—would be shown an "offline" message.

Now, with this feature:

• Appointment customers can still check in.

• Walk-in customers are still restricted as intended.

• Staff can manage queues and appointments with better control and efficiency.

Key Benefits

• 🔒 Maintain control over walk-in availability

• 📆 Support scheduled customers during offline walk-in hours

• ⏱️ Reduce missed appointments by keeping check-in accessible

• 📱 Flexible kiosk and mobile support for appointment-driven operations

How to Get Started

We’ve created detailed a guide to help you activate and use this feature effectively:

• How to Configure Appointment Check-In Availability During Offline Hours

This new feature helps appointment-focused organizations deliver a more consistent and convenient customer experience—without sacrificing control over walk-in availability.

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.