Introducing Book Queued Customers Feature

Introducing Bookings for Queued Customers

We’re excited to introduce Book Queued Customers, a new feature in the Qtrac Software Application that simplifies the process of creating bookings for customers already checked into the virtual queue. This feature is designed to improve efficiency and streamline customer interactions for your team.

What is the Book Queued Customers Feature?

The Book Queued Customers feature allows associates or team members managing the queue to create bookings directly for customers who have checked in. During this process:

• Key customer information (e.g., name, phone number, email, reason for visit) is automatically transferred to the Bookings section.
• Associates only need to select the date and time for the booking.

This simplified workflow eliminates duplicate data entry and empowers associates to personalize and enhance the customer experience.

Why Use This Feature?

• Efficiency for Staff: Associates can quickly convert queue check-ins into bookings without re-entering customer details.
• Streamlined Operations: Ideal for businesses where receptionists or tellers manage bookings, enabling a more tailored and organized customer flow.
• Enhanced Customer Experience: Reduces wait times and ensures a more responsive, personalized service.

How to Get Started

We’ve created detailed guides to help you activate and use this feature effectively:

• How to Activate the Book Queued Customers Feature
• How to Use the Book Queued Customers Feature

For further assistance or questions about this feature, feel free to contact our support team. Let’s work together to make your customer interactions seamless and efficient with Qtrac!