Insights - Data Dictionary Insights - Data Dictionary

Insights - Data Dictionary

Alek Alek

Our Insights feature offers multiple Data Fields as an option. Most of them are generic and are used by most of our Qtrac customers. Some of the Data Fields are unique and used only by one customer. We call these Data Fields a Self-Defined Service Questions.  In the Insights selection for Data Fields all of them will be available. The unique ones for your company and the generic Data Fields as well.
However not every customer is fully familiar with the meaning of all generic Data Fields. Because of that we have created this Data Dictionary that explains in detail what does each of the Data Fields present:

Available Data Fields: Description:
Call Source (Agent) Display Name of Agent that called the Visitor for Service
Call Time (Minutes) Time between calling and serving of customer (in minutes)
Called At Desk Desk that called the Visitor for Service
Check in time (Branch Time) Time the visitor checked-into the Queue in Branch Time
Check in time (UTC) Time the visitor checked-into the Queue in UTC
Early Appointment Check In (Minutes) How many minutes early did the customer check-in to their appointment
Estimated Wait Time Current estimated wait time for a visitor (if already served/abandoned, the wait time they had before leaving)
Final Visitor State Final State that visitor ended their service in (served, abandoned, etc.)
General Questions SELF-DEFINED Questions that a Company asks a Visitor during Registration, General Questions are asked across all Services
Late Appointment Check In (Minutes) How many minutes late did the customer check-in to their appointment
Location Country Code Country Code of Location
Location Name Name of Location
Location State Code State of Location
Number Of Calls Number of times we trying calling a visitor for Service
Queue Name Name of Queue
Request History Visitor's journey in the Queue (joined, transferred, served, etc.)
Selected Language Language of visitor
Serve Source (Agent) Agent who served visitor
Service End/Abandon Time (Branch Time) Time visitor completed service or abandoned in Branch Time
Service End/Abandon Time (UTC) Time visitor completed service or abandoned in UTC
Service Name Name of service
Service Questions SELF-DEFINED Service Questions that a Company asks a Visitor during Registration, Service Questions are service-specific questions
Service Start Time (Branch Time) Time visitor began service in Branch Time
Service Start Time (UTC) Time visitor began service in UTC
Service Time (Minutes) Actual time customer service took (in minutes)
Ticket Number Ticket number of visitor
Total Time in Queue (Minutes) From check-in until end of service (in minutes)
Visitor Registration Source How did the visitor join the Queue (Kiosk, mobile, etc.)
Visitor Tag SELF-DEFINED Tags added to visitor through their journey
Visitor Type Walk In or Appointment
Wait Time (Minutes) Actual time the customer waited (in minutes)

 

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.

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