How do Priority Rules work (Practical Example)? How do Priority Rules work (Practical Example)?

How do Priority Rules work (Practical Example)?

Alek Alek

Hello,
Thank you for visiting our Qtrac Knowledge Base library. We hope the below article will assist you.
Based on your search, it looks like you are trying to find out How do Priority Rules work.
The best way to describe this is with an actual example:


Practical example:

These are the Priority Rules that we have created:


Once you have them active, and once triggered this is how they will look at the Virtual Queue

Note: Based on the conditions and triggers that we have set these are the results:
1. As you can see the example trigger set for customer called special positions that ticket at the top of the Virtual Queue.
2. Customer called VIP is positioned as Priority 2 in the Virtual Queue.
3. There is no ticket in the Virtual Queue with edited details, so there is no visible ticket with Priority 3.
4. Transferred ticket is positioned as Priority level 4.
5. All customers checked in for Service 5 are declared as Priority Level 5,
6. and all tickets that are not meeting the conditions for the triggers are being unassigned and are placed in line as First In First Out.


Note 2: You can also see that there might be multiple people in the Virtual Queue with the same Priority Rules Level. Like the example on the picture above has 2 customers on Priority 1, and 2 more customers on  Priority 2. The way this feature works is that if there are multiple customers that are fulfilling the trigger conditions from that specific Priority Rule, they will be positioned based on their check-in time in First In First Out method. The earliest checked in customer will always be before the next checked in customer etc.

 

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.

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