Insights Basic Overview: What is Insights ? What does it do? Which are the main components of Insights? Insights Basic Overview: What is Insights ? What does it do? Which are the main components of Insights?

Insights Basic Overview: What is Insights ? What does it do? Which are the main components of Insights?

Alek Alek

From check-in until service is completed, all customer data and service experience events are time stamped and stored. Administrators and Managers can view real-time metrics of live location activity and generate ad-hoc reports to analyze longer trends and verify that performance goals are achieved using Insights.

 

To begin, click on the Insights tab. Here you will be able to see all of your created Reports.

The main 3 components of each Insight are:
1 – Input Data Fields. These Data Fields consist of all the data you want to be presented in the final Insight Report.
Note: No Insight can be ever created or run without having at least 1 Data Field selected to the report.

2 – Filters. These Filters are used to define the granularity of the report. It can be wide open for all or limited to individual location, location tag, service, or specific time frame.
Note: If no filter is selected, by default Qtrac will show you all locations, all location tags, all services and only for Today’s data.

3 – Executed Insight Report. This area will show all the selected fields, and defined filters.

Note: The order of the columns or grouping of the executed Insight can be customized. Please follow these lings for those articles: Order of Columns, Grouping of Data Fields.

 

If you still have any questions, please feel free to get in touch with our Qtrac Help Desk.

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